Refund Policy

Last Updated: March 01, 2026

At Singo Fun (Singo.fun), we strive to provide the best video-sharing and streaming experience for our users and creators. This Refund and Cancellation Policy outlines the terms regarding any paid services, premium memberships, or digital products offered on our platform.

1. Digital Services and Content

Singo Fun provides digital services, including but not limited to:

  • Premium (Ad-free) Subscriptions.

  • Content Promotion/Featured Video Services.

  • Creator Tools and Pro-memberships.

Due to the nature of digital content and immediate access to premium features, all sales are generally final and non-refundable once the service has been activated or the digital content has been accessed.

2. Subscription Cancellations

You have the right to cancel your Singo Fun premium subscription at any time.

  • How to Cancel: You can manage or cancel your subscription directly through your Account Settings.

  • Access After Cancellation: Upon cancellation, you will continue to have access to all premium features until the end of your current pre-paid billing cycle (monthly or yearly). No partial refunds will be issued for the remaining days in the billing period.

3. Exceptional Circumstances for Refunds

While we maintain a strict no-refund policy, we may consider refund requests on a case-by-case basis in the following situations:

  • Duplicate Billing: If you were accidentally charged twice for the same service due to a technical error.

  • Unresolved Technical Issues: If a major technical failure on our part prevents you from accessing paid services for more than 48 consecutive hours, and our support team is unable to resolve it.

  • Unauthorized Transactions: If you believe an unauthorized charge was made using your payment method, please contact us immediately.

4. Refund Request Process

To request a refund under the exceptional circumstances mentioned above, please contact our support team at support@singo.fun within 7 days of the transaction. Your email must include:

  • Your Registered Username.

  • Transaction ID/Receipt.

  • Detailed reason for the refund request.

Our team will review your request and respond within 3–5 business days. Approved refunds will be credited back to the original payment method.

5. Violations of Terms of Use

Please note that if your account is suspended or terminated due to a violation of our Terms of Use (e.g., uploading prohibited content, copyright infringement, or harassment), you will not be eligible for a refund for any remaining balance or active subscriptions.

6. Changes to This Policy

Singo Fun reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.